Shipping policy
Bethielle Shipping Policy
Last Updated: 02/01/2024
Overview: At Bethielle, we understand that efficient and reliable shipping is crucial for a great customer experience. This Shipping Policy provides detailed information about our shipping practices and procedures.
Shipping Destinations:
- Bethielle ships both domestically and internationally. Shipping availability and rates may vary based on the destination.
Processing Time:
- Orders are typically processed within 1-3 business days. During peak periods or for unique items requiring special handling, processing times may be longer.
Shipping Methods and Delivery Times:
- Domestic Orders: Standard shipping typically takes 3-7 business days. Expedited shipping options are available at an additional cost.
- International Orders: Delivery times vary depending on the destination and customs processing. Generally, international shipping can take 7-21 business days.
Shipping Costs:
- Shipping costs are calculated based on the weight and dimensions of the order, as well as the shipping destination. Shipping costs will be displayed at checkout.
- For international orders, customers are responsible for any customs, duties, or taxes imposed by their country.
Order Tracking:
- Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your order's progress.
Packaging:
- Items are carefully packaged to ensure they arrive in perfect condition. We use environmentally friendly materials wherever possible.
Lost or Damaged Items:
- In the unlikely event that your order is lost or damaged during shipping, please contact us immediately. We will work with you to resolve the issue, which may include a replacement or refund.
Special Requests:
- If you have special shipping needs or requests, please contact us at the time of order placement. We will do our best to accommodate your requirements.
Contact Us:
- For any questions or concerns about our Shipping Policy, please contact us at elisabetta@bethielle.com