Refund policy

Bethielle Return and Refund Policy

Return Policy for Vintage Clothing and Accessories:

  • Due to the unique nature of our vintage items, all sales are considered final. However, we understand that exceptional circumstances may occur. If you believe there is a significant issue with your purchase, please contact us within 3 days of receipt to discuss potential return options.
  • Returned items must be in the same condition as when they were sold and shipped. Any signs of wear, damage, or alteration will result in the return being declined.
  • Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.

Personal Shopping and Styling Services:

  • Services fees for personal shopping and styling are non-refundable. We dedicate time and resources to provide these personalized services, and as such, fees are charged for the service provided rather than the outcome.
  • In the event of a cancellation of the service by the client, fees already paid will not be refunded. If the service is canceled by Bethielle, a proportional refund will be issued.

Vintage Clothing Procurement Service:

  • Our procurement service fee is non-refundable as it covers the time and effort involved in sourcing specific items.
  • Items purchased through this service are subject to the same return policy as our other vintage clothing and accessories.

Editorial, Photo, and Video Shoot Styling:

  • Fees for editorial, photo, and video shoot styling are based on the time committed and are non-refundable.
  • Cancellations made less than 48 hours before the scheduled service may incur a cancellation fee.

Wardrobe Consultation:

  • The initial consultation fee is non-refundable. Should you choose to proceed with further services, this fee will be applied as a credit towards your final billing.

Exceptions:

  • In the rare event that an item is inaccurately described or an error has occurred on our part, we will work with you to resolve the issue, which may include a return and refund.
  • All return and refund requests will be evaluated on a case-by-case basis.

Contact Us:

  • For any queries regarding returns, refunds, or cancellations, please contact us at elisabetta@bethielle.com